•      HOW LONG IS DELIVERY?

  
Deliveries are free within 1-5 working days to the UK Mainland. Timed deliveries or next day can be arranged at additional cost. Please contact us on 01452 501963 or email Info@OkChef.co.uk for further details. Delivery dates given are estimates and are not guaranteed.

•      HOW ARE DELIVERIES HANDLED?

 
You will need to be sure that you have sufficient and proper equipment for larger and heavier items and that your own personnel are available to unload goods delivered. The delivery companies’ drivers are not required to provide assistance in unloading and or siting your order. In all cases, drivers will unload the goods to your premise(s) kerbside/loading bay area.

•      HOW CAN I PAY FOR MY GOODS?

The most common way to pay is using a credit or connect card. You can order either from this site or over the phone. It's fast and your transaction is fully protected. Alternatively you can pay by sending a cheque with your order. Before sending the cheque please make sure to put your name and address on the back to allow us to process your order faster. Please call or email us for full details on this option.

•      IS FINANCE AVAILABLE TO HELP SPREAD THE COST OF NEW EQUIPMENT?

If you are looking for an alternative way to pay, OkChef can offer leasing as an effective and tax efficient way to pay. For more information on this see our finance section. For any other details contact us on 01452 501963 or email Info@OkChef.co.uk 

•      WHAT IF I CAN NOT FIND WHAT I NEED IN YOUR RANGE?
 
If you have a particular requirement which is not on our site please contact us on 01452 501963 or email Info@OkChef.co.uk and we'll try our very best to help you find what you are looking for.

•      HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

You will receive confirmation emails notifying you of progress throughout the order process.

•    WHAT IF MY ORDER IS OUT OF STOCK?

We will always advise you if there is a problem with an item, giving you the option to cancel, choose an alternative product, or wait until the order can be fulfilled

•     WHAT DO I DO IF MY GOODS ARRIVE DAMAGED?

Please call OkChef on 01452 501963 the same day you receive your order, to report any damage to your goods. Please ensure that you sign for the goods as damaged when you recieve them. We will then be able to arrange replacements as necessary. It is important that all damages are notified within 24 hours of delivery to avoid incurring additional costs.

•     WHAT HAPPENS IF I NEED A SERVICE CALL?

Please contact OkChef on 01452 501963 or email Info@OkChef.co.uk to place a warranty call. We will need full information including the location of the item and its serial number to validate the warranty. Please also see Terms and Conditions regarding guarantees to products.

•      HOW DO I GET MY EQUIPMENT INSTALLED?

Whilst many items at OkChef can be simply connected without the need for expert installation, we do have gas and some larger electrical items that will require the skills of trained installers. If required, we can arrange installation of your commercial catering equipment for you. Our installation team will guide you through the delivery and installation process to include costs and to answer any queries you may have. Please contact OkChef 01452 501963 for a quotation.