•      Our office hours are 8.30am- 5.00pm, Monday - Friday.
 
•      Orders may be made through our website, by phone, post or by visiting our premises.

•      We accept payment by cheque and most major credit and debit cards. If a cheque has been sent then your delivery will not be sent until the cheque has cleared.

•      When your product is delivered, the driver has an allocated 15 minute stop to allow you to open and fully check the item for any damage. Do not under any circumstance be bullied into signing for an item by the driver without being able to open and fully check it. This means taking of all the packaging and checking the item all over. If the driver claims he cannot wait for you to check the item then you must clearly refuse to sign for the item. He cannot leave the item without a signature.

• If you sign for an item as ok and acceptable then any damage noticed afterwards cannot be claimed for. Customer service is very important to us and we are rtrying to protect your interests as much as possible, but it is completely your responsibility to check the item fully before accepting and signing for it.

• If there is damage, then please sign for it as damaged. We are then fully covered to make a claim for damage in transit and process you a full refund.

• If a product is damaged you will need to contact us so we can arrange for it to be collected. Unfortunately the driver is not authorised to take a damaged item away with him.
 
•      Please call or email us if you have any special delivery requirements, i.e. next day

•      We cannot be held responsible for any further delivery or customs charges incurred once the goods have left our premises.

•      The statutory rights of the consumer are not affected by the terms of our service.

•      All of our prices are exclusive of VAT.

•      Unless otherwise stated all products are covered by a minimum 12 months parts and labour warranty

•      We reserve the right to cancel any order without notice.

•      Should a warranty call be required on any machine that is still within the manufacturer’s warranty we will instruct the manufacturers to send an engineer. If this call out is, in the opinion of the service company, not a manufacturing fault we reserve the right to pass on any call out charges or labour costs incurred by such a call on to you, the customer. OkChef can be in no way held responsible for any loss of stock or business caused by machine failure or time delay in a service call.
 
•      Where deliveries are made and there is no one to sign for it we reserve the right to charge delivery again.